Privacy Policy

We only ask for what we need to prepare and deliver your order:

• Contact details — your name, mobile number and, if you choose, an email address and an alternative number.
• Delivery details — your address, area and any landmark or instructions you add.
• Order details — the cakes you choose, sizes, quantities and any message for the cake.
• Messages — anything you send us through the contact form, WhatsApp, phone or email.
• Account details — if you create an account, your name, email, mobile number and a securely encrypted password.

• To confirm, bake and deliver your order, and to contact you about it.
• To answer your questions and messages.
• To keep records of orders for our accounts and to resolve any issues.
• To improve our cakes, service and website.

We don't send marketing messages unless you've asked to hear from us, and you can stop them at any time.

We never sell your personal information. We only share what's necessary — for example, your name, number and address with the rider delivering your order — or when the law requires it.

When you contact us on WhatsApp, your messages are also handled under WhatsApp's own privacy policy.

Our website uses a small number of essential cookies to keep it secure and to remember you when you sign in.

Your cart and your chosen delivery area are saved in your own browser so they're still there when you come back. They stay on your device and you can clear them at any time from your browser settings.

We take reasonable steps to protect your information — our website uses a secure connection, passwords are stored encrypted, and only the people who prepare and deliver your order can see your details. We keep order records only for as long as we need them.

You can ask us at any time to see, correct or delete the information we hold about you@if ($email), by emailing frostingbyfm@gmail.com or@endif contacting us on WhatsApp. If you have an account, you can update your details from your account page.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.